Introduction
These Terms and Conditions govern the ordering, sale, and delivery of goods through THE AIR STORE (PTY) Ltd (“we”, “us”, and “our”), while “you, your” denotes the individual, organisation, or entity that has purchased products or related services from us. By visiting our physical store or our website at www.theairstore.com.au, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as any other policies displayed on our site or in our store.
Please carefully review these Conditions of Sale, as they outline the agreement under which we will provide products and services to you. These Conditions apply to all transactions with consumers, whether the products and services are purchased online or by telephone, in accordance with the Australian Consumer Law.

Amendments
We reserve the right to amend this agreement or any part thereof without prior notice.

Shopping Online and In-store
To shop with THE AIR STORE (PTY) Ltd, you may check out as a guest or register an account. During registration, you will be required to choose a password. It is your sole responsibility to maintain the confidentiality of your password. You are responsible for all activities under your user ID and password.
If we believe you have provided untrue, inaccurate, or incomplete information, we may suspend or terminate your account. We will not be liable for any loss or damage arising from a failure to maintain the confidentiality of your password.
By shopping with us, you confirm you are at least 18 years old and have the legal capacity to enter a binding agreement. If you are under 18, you may shop only under the supervision of a parent, custodian, or legal guardian, who will be bound by these Terms and Conditions.

Wholesale/Trade Account Applications
We reserve the right to approve or reject any application for a wholesale/trade account at our discretion. It is your responsibility to provide accurate information on your application if verification is required. Applications may be denied if the information provided is deemed invalid or incomplete. We are not responsible for any issues arising from incorrect information you have provided or if your information has been used fraudulently by someone else.

Placing Orders
Product Selection and Pricing: Please choose your products carefully. Prices are subject to change, so we recommend verifying the current price on our website or confirming it with our sales team by phone before placing your order. It is your responsibility to thoroughly review all order details, including pricing and product specifications, prior to finalising your purchase online or placing an order by phone.
Customer Responsibility: As the customer, you assume full responsibility for the products you order. While we strive to provide advice based on the information you supply, we are a supply company only and not installers. Any information or recommendations we provide are intended as guidance only and should not be considered a definitive solution to your specific problem.
Order Dispatch: Orders are typically dispatched within 3-8 working days, excluding back-ordered items. Should there be any unexpected delays, we will notify you promptly.
Payment and Stock Availability: Order processing will commence only after full payment has been received and cleared. If an item is out of stock, we will inform you and provide updates on the status of your order or suggest alternative options. Please note that payments not received within one working day may impact stock availability. Stock is reserved only once payment has been received.

Errors and Omissions
Despite our best efforts to ensure accuracy, there may occasionally be typographical errors, inaccuracies, or omissions in product descriptions, stock availability, pricing, and other details. We retain the right to rectify any mistakes or make updates to information as necessary, without providing prior notice. Should a pricing error occur, we are not required to honour the incorrect price. However, if you prefer not to complete the purchase at the corrected price, we will issue a refund for any payments already made.
We reserve the right to refuse or cancel any order at our discretion.

Stock Availability
We make every effort to keep our website current, but there may be instances when certain products are out of stock, and special offers may be limited. If an item is still listed after stock has been exhausted, we will only process a refund if we are unable to fulfil the order at the advertised price.
To ensure accuracy, please carefully select your products and verify the latest prices on our website or with our sales team before placing your order. It is your responsibility to review all order details, including pricing and product information, before completing your purchase online or by phone.
Please be aware that adding items to your wish list or basket does not reserve stock. Items may be removed if stock is depleted or if prices change unexpectedly.

Pricing
Prices are subject to change without prior notice. Sale prices are not applicable to previous purchases, and we do not provide refunds for any price differences between past orders and current sale prices.
All prices include GST (excluding when logged into your trade & wholesale accounts). Delivery costs are additional and calculated during checkout.
While we aim to keep pricing and product information accurate and up-to-date on our website, catalogues, and advertisements, we are not responsible for any errors on third-party websites.

Payment
Payments can be made via:
Direct Bank Transfer: This method of payment may take up to 2 working days to clear our bank account. Please use your order number as a reference for payment. We can only begin processing your order once payment has cleared. Should your order be time-sensitive, please consider using one of the below payment methods, which would clear our account immediately, so that we may begin processing your order. Payments must be completed within 2 days of placing your order; otherwise, the order may be cancelled.
Card / Other Payments:
MasterCard | Amex | Visa | Apple Pay | Google Pay | Afterpay

Choose your payment method to be directed to the appropriate payment gateway.
We do not accept cash on delivery (COD).
Orders will only be processed once payment has been received in full.

Cancellations
To cancel your order, please notify us immediately. If the cancellation request is made after the order has been dispatched, please note that the delivery charge will not be refunded. In this case, you will also be responsible for the return shipping costs and a 20% cancellation fee.

Deliveries
Delivery services are available Monday through Friday, excluding weekends and public holidays. We do not deliver to P.O. Box addresses or parcel lockers.
Orders are typically dispatched within 3 to 8 working days, not including items on backorder or custom orders. Delivery times may be affected by delays due to remote locations or adverse weather conditions.

Delivery costs may vary and are calculated at checkout. Additional charges may apply for deliveries to remote or country areas, reserves, or estates. Failure to pay these surcharges will result in delivery delays.

Deliveries are made only to the address specified during checkout. If you cannot be present and have not authorised an “authority to leave” notification, the delivery will be rescheduled, and re-delivery charges may apply.
We advise that you notify us in advance if a third party may accept delivery on your behalf.
Note, any air conditioning units purchased will require a signature upon delivery. We will notify you if the driver might need assistance offloading units.
Should the premises specified on the delivery address have any accessibility issues, please notify us in advance to avoid redelivery charges, for example, stairs, apartments, gates, narrow entrances, security.
We are not responsible for any delays caused by couriers, however every attempt is made to speed up the process. Delivery is considered complete when the Proof of Delivery (POD) signature is obtained, and any missing items must be reported within 24 hours.
For deliveries via different couriers:
• If neither you nor an authorised representative is available to receive the delivery, the delivery will be rescheduled.
For deliveries via Aus Post:
• All deliveries will be handled in accordance with Aus Post procedures.
We cannot guarantee a specific delivery time or date.

Collections
You will receive a notification once your order is prepared and ready for collection. Collections can be arranged either in person or through your chosen courier.
If you are using a courier, please send us the consignment notes and labels for our warehouse to prepare your order for collection.
Collection hours are Monday to Thursday, from 8 am to 3 pm, and Friday, 8am to 12pm. Please contact us for collections outside of these hours. Upon collection, please visit reception with your order number.

Storage Fees for Uncollected Orders
If an order is not collected within one (1) month from the date of completion, storage fees may apply. Such fees will be calculated at our discretion and are payable in full upon collection of the order.

Returns

Damaged/Incorrect Products Received:
If you receive a damaged or incorrect item, please notify us within 24 hours using our returns form. We will contact you for further details and may ask you to provide photos or videos to assist with your return.
Damaged items must not be installed, connected, or used in any way.
Do not remove the product from its packaging or alter it. If the product is used or tampered with, a handling fee of 20% plus return shipping costs may be charged.
The responsibility for the item remains with you until it is received and signed for by our representative. We may send the product for technical evaluation and will provide feedback within 14 working days.

The following are not considered defects:

• Minor Cosmetic Imperfections: Minor scratches, dents, or blemishes that do not affect the functionality of the appliance.
• Normal Wear and Tear: Gradual deterioration due to regular use, which is not covered under defect claims.

• Misuse or Abuse: Damage resulting from improper use, such as overloading or incorrect maintenance.
• User Error: Problems arising from incorrect installation or operation by the user, rather than a manufacturing fault.

• Change of Mind: Returns due to personal preference or changes in decision, rather than a product malfunction.

In the Event You’ve Changed Your Mind:
Please notify us within 24 hours via our returns form.

Please be advised that returns are subject to our discretion. If approved, the item must be returned in its original condition, including all packaging, manuals, and any kit components. A 20% restocking fee applies.

Warranties
Warranties are provided by the manufacturer, and THE AIR STORE (PTY) Ltd does not manage warranty claims directly. Please be aware that the warranty will be void if the product is misused, damaged, or not installed by a certified professional. Retaining your original invoice as proof of purchase is crucial for any warranty claims. For detailed information about the product or warranty, please refer to the manufacturer’s terms and conditions.

Refunds
If the returned item is in poor condition or missing components, a partial refund may be given.
Additionally, misuse or unauthorised repairs will invalidate any potential replacements or refunds. Refunds or returns are not permitted for custom orders designed and manufactured to fulfil client requirements. These orders are tailored to individual specifications and cannot be returned or refunded once the customisation process is complete.
Refunds are usually processed within 5 business days after your returns have been assessed and approved. Please allow 3 business days for the funds to clear your account.

Coupons and Vouchers
Coupons and vouchers are exclusively redeemable on our website.
When using a coupon or voucher code, you will be prompted to enter the code at checkout, which will apply a discount to your cart or provide an incentive. Each promotional code comes with its own set of terms and conditions and is valid only at our discretion. These codes cannot be combined with other offers or discounts.
Coupons are valid only for online purchases and have specific values, codes, and expiration dates. They cannot be used on sale items, and only one coupon can be applied per order. Any unused portion of a coupon will expire after the validity period, and no balance will be refunded or credited after expiration.
Payments for the remaining balance after applying a coupon must be completed immediately. Coupons cannot be redeemed for cash and cannot be replaced if lost or cancelled.
The value of a coupon or voucher is expressed in Australian dollars. If your order total exceeds the value of the voucher, you will need to pay the remaining amount using another payment method.
We reserve the right to request alternative payment methods if a coupon or voucher is deemed invalid or fraudulently obtained.

Competitions
The promoter will select the winners, and only the original entrants are eligible. The decision of the judges is final and binding. Winners will be contacted and may be required to participate in promotional activities. Prizes cannot be exchanged for cash and may be replaced with an alternative if the original prize is unavailable. We reserve the right to change prizes without prior notification.

Service Commitment
We are dedicated to providing high-quality service, but we cannot guarantee that our website will always be free from interruptions or errors. Technical issues or necessary maintenance may occasionally affect the performance of our site. We reserve the right to modify, suspend, or discontinue the website at any time, at our discretion, and without prior notice. We are not liable for any interruptions, breaches, or issues that arise due to circumstances beyond our control.

Disclaimer of Liability
While we strive to offer uninterrupted and error-free service, we cannot guarantee that our website will function flawlessly at all times. Technical issues or maintenance may temporarily impact the site’s functionality. We reserve the right to alter, suspend, or discontinue any part of the website at our sole discretion and without prior notice.
By using our website, you agree to the collection, use, and storage of your personal information in accordance with our Privacy Policy. Although we take reasonable precautions to protect your data, we cannot guarantee its absolute security. We are not liable for any breaches, unauthorised access, or other issues related to your personal data that occur due to circumstances beyond our control. Your continued use of our website signifies your acceptance of any updates to these terms and our data practices.
Except as required by law, THE AIR STORE (PTY) Ltd and its representatives are not responsible for any damages or losses resulting from the use or inability to use our website or services. We do not guarantee uninterrupted or error-free service.

Third-Party Links Disclaimer
Our website may contain links to third-party websites or services that are not owned or controlled by c. We do not have any control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of these links does not imply endorsement or affiliation with the third-party site. You acknowledge and agree that THE AIR STORE (PTY) Ltd shall not be liable for any damages or losses resulting from your use of, or reliance on, any content, products, or services available on or through such third-party sites.

Termination of Access
We reserve the right to terminate your access to our services if you violate these Terms and Conditions.

Intellectual Property
All designs, branding, colour schemes, and content featured on our website are the exclusive property of THE AIR STORE (PTY) Ltd. This includes all trademarks, logos, slogans, and service names, which are also owned by THE AIR STORE (PTY) Ltd.

Jurisdiction
This agreement is governed by the laws of Australia and is subject to the exclusive jurisdiction of Australian courts. Any disputes or legal matters arising from this agreement will be resolved under Australian law and adjudicated solely within the Australian judicial system.

Trade Accounts
Trade account registration with The Air Store is granted solely at our discretion, and we may approve, decline, suspend, or cancel an account at any time without notice. Applicants must provide accurate and complete business information, including ABN, business name, contact details, and relevant industry credentials, and we may request additional documentation to verify eligibility. You agree that all information supplied is true, current, and correct, and you must notify us of any changes. Approval of a trade account does not guarantee access to discounted pricing or special terms, and any trade pricing or promotions may be amended or withdrawn at our discretion. Unless otherwise agreed in writing, all trade purchases require payment upfront, and credit terms are not automatically granted and may be varied or cancelled at any time. We reserve the right to refuse any order placed through a trade account for any reason, including availability, pricing discrepancies, or concerns regarding account conduct. Trade account holders must use their account responsibly and comply with all applicable Australian laws; misuse, including fraudulent activity or abuse of pricing or benefits, may result in immediate suspension or termination. All trade pricing, discounts, and purchasing terms are confidential and must not be shared with third parties without our written consent. Trade accounts are issued to a specific business entity and cannot be transferred, shared, or assigned without prior written approval. We may update or amend these terms at any time, and continued use of the account constitutes acceptance of any changes. The Air Store may suspend or terminate an account immediately if information provided is false or misleading, payment issues occur, the account is misused, the business ceases trading, or for any other reason deemed appropriate. The Air Store is not liable for any loss resulting from the suspension, amendment, or cancellation of a trade account.