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General
Shipping
Returns
Payments
Ordering
Ordering
- Browse the Products: Navigate through the website to find the products or units you want to purchase. Use the search bar or browse through categories or by brand in the main menu.
- Compare Products: Select two or more products you are interested in. On each product page, there should be a “Compare” button option. Navigate to the comparison page, where you can see a side-by-side comparison of the selected products, including features, specifications, brands, and prices.
- Delivery Costs: You can check delivery costs by entering your postcodes in the product page.
- Add to Wishlist: While browsing, you can add products to your wish-list for future reference. Each product page should have a “Add to Wishlist” button.
- Click on the “Checkout” button. Enter or confirm your billing and shipping address, and select a shipping method. (Pick up order option is also available at the warehouse in Perth, WA.)
- If you have any discount codes, enter them during the checkout process.
- Enter your payment details. This may include credit card information, debit card details, or other payment options. We accept Bank Deposit, Visa, and Mastercard.
- Review your order summary, including the items, quantities, prices, shipping details, and the total cost.
- Once you are satisfied with your order, click the “Place Order” button to confirm your purchase.
- After placing the order, you should receive an order confirmation from the website. You will also receive a confirmation email once your order is complete and ready for collection or shipment.
Payments
We use Stripe and Mastercard Payment Gateway Services, both of which offer 3D Secure fraud protection. Stripe is PCI-DSS compliant and certified to PCI Service Provider Level 1, the highest level of certification in the industry. MPGS was one of the founders of PCI-DSS compliance and utilizes advanced encryption technology.
We accept Bank Deposit, Visa, and Mastercard.
Shipping
Yes, someone will need to be at the delivery address to sign for any air conditioning units ordered.
All other products have the option to be signed for or left in a safe place (Authority to Leave). Please select your relevant choice at checkout.
Yes, you can pick up your order from our warehouse in Kardinya, Perth. However, not all products are available for same-day pickup. Please check product availability or contact us at 1800 247 786 to confirm.
Shipping costs are calculated during checkout or in the shopping cart after you have entered your delivery address.
Unfortunately, we cannot deliver to Parcel Lockers or PO boxes.
Order Pickups
Our warehouse is open for pickups from 8:00 AM to 3:00 PM, Monday to Thursday, and 8:00 AM to 12:00 PM Friday.
No, our warehouse is only available for pickups between 9:00 AM and 3:00 PM, Monday to Friday. We are closed for collections on weekends and public holidays.
Yes, there is a forklift onsite. If required, please contact us to arrange a pickup time. While our team can transport the unit to your vehicle, we may not always be able to assist with loading it, so please ensure you have the necessary help to lift and secure your unit.
Your vehicle must be large enough to accommodate the unit in an upright position. Please contact us regarding the dimensions of the unit should you have concerns about fitting the goods into your vehicle.
Returns
Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the manufacturers website, send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and assess your system.
No Fuss 14 Day Return Policy. If you have changed your mind or have purchased the incorrect product, and the box is still unopened, with the product in its original state, a refund or exchange can be given, but is subject to a 20% restocking fee.
You are entitled to an exchange or refund for a major failure as a result of a manufactures fault, at the time of installation only. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund.
Before any exchange can be made, we require the original product to be returned to our branch (address mentioned below), for inspection, prior to shipping a replacement product
We are unable to refund non-standard or custom products that are ordered or manufactured on your behalf. Please ensure your measurements or product codes are correct prior to ordering.
General
Yes, we can source products from most air-conditioning suppliers across Australia. Please send your enquiry to info@theairstore.com.au, and we will be happy to assist.
To determine the correct size Air Diverter/Deflector for your outdoor unit, measure the grille that covers the fan on your outdoor unit. The most important measurement is the width, as the air diverter needs to be wide enough to fit over the existing fan cover. The height can be slightly out.
If you have two fans on your outdoor unit, measure the gap between the top and bottom grilles, and consider the height of the air diverters when purchasing, to avoid the two diverters overlapping.
A licensed contractor is an individual who holds a valid Arctick license, required by Australian law for anyone handling refrigerants. Always ask to see your installer’s or contractor’s license before they begin work on your air conditioner. You can verify their license at www.lookforthetick.com.au. Depending on the type of system being installed, the contractor may also need relevant state electrical and plumbing licenses. Ensure you ask for these before uninstalling or installing an air conditioner.
A basic method is to divide the cooling capacity of the unit (in Watts) by 120 Watts per square meter. For example, a unit with 2600 Watts of cooling capacity will cover an area of approximately 21.6 square meters (2600 ÷ 120 = 21.6). Note that this standard applies to residential buildings with standard double brick and tile or colorbond construction and ceiling insulation. Adjustments should be made for high ceilings, large windows, high solar loads, or buildings with less insulation.
To estimate the running cost, multiply the unit’s kW input (found in the brochure) by your electricity rate per kilowatt hour.
For example, if the unit consumes 1.07 kW per hour and your electricity rate is 24 cents per kWh, the cost to run the unit would be approximately 25.68 cents per hour. Remember that once the unit reaches the set temperature, it will cycle off, reducing electricity use. In a typical residential setting, an air conditioner operates for around 500 hours per year, costing approximately $128.40 annually based on the above example.
Regular maintenance is essential. Filters should be cleaned every two weeks during periods of heavy use by either vacuuming or washing in warm soapy water. For residential air conditioners, an annual service by an accredited air conditioning service company is highly recommended to ensure the unit’s longevity.
Heat Pump and Reverse Cycle refer to air conditioning units that can both heat and cool. In cooling mode, the unit removes heat from the room, while in heating mode, it adds heat to the room.
A kilowatt (kW) is equal to 1000 watts and is a unit of power.
A kilowatt hour (kWh) is a measure of electrical energy consumption over time.
COP (Coefficient of Performance) and EER (Energy Efficiency Ratio) are measures of your air conditioning system’s efficiency. COP measures efficiency in heating mode, while EER measures it in cooling mode. Higher COP or EER values indicate greater efficiency.
dB is short for ‘decibel,’ the unit for measuring sound intensity. dB(A) is a variation that considers human hearing response to low-pressure sounds, such as those emitted by outdoor air conditioning units.
Still have a question?
If you cannot find the answer to your question in our FAQ’s, you can always contact us.