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1800 AIR STORE | Online Air Conditioning Supplier

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General

A licensed contractor is someone who holds a valid Arctick license. All contractors are required by Australian law to hold one of these licenses in order to handle refrigerant. Always ask to see your installer’s or contractor’s license before they install your air conditioner. Visit www.arctick.org to check if your contractor is licenced. Depending on the kind of system being installed, the contractor may also be required to have relevant state electrical and plumbing licenses – be sure to ask your installer to provide these before they install your air conditioner.

Yes, we have the ability to purchase from most air-conditioning suppliers across Australia. Just send an enquiry to info@theairstore.com.au and we will be happy to assist.

We utilise Stripe and Mastercard Payment Gateway Services payment gateways which offer 3D Secure fraud protection. Stripe is PCI-DSS compliant and is certified to PCI Service Provider Level 1, which is the most stringent level of certification in the industry. MPGS was one of the founders of PCI-DSS compliance and utilises encryption technology.

A basic way is to divide the cooling capacity (in Watts) of the unit by 120 Watts per square meter. For example a unit that can produce 2600 Watts of cooling will do an area of 2600 divided by 120 = 21.6 square meters. The 120 Watts per square meter is an industry standard for residential cooling based on standard double brick and tile or double brick and colorbond construction with ceiling insulation.

Additional capacity per square meter should be factored for high ceilings, large windows, high solar load and buildings using materials with lower calibre of insulation.

It is essential that filters be cleaned on a regular basis. In times of frequent use, filters should be removed from the unit and vacuumed or washed in warm soapy water every two weeks. For residential use air conditioners, an annual service call with an accredited air conditioning service company is highly recommended to ensure longevity of the unit.

Heat Pump and reverse cycle are the terms used to describe an air conditioning unit that heats as well as cools. In the cooling cycle the unit takes heat out of the room and on the heating cycle it puts heat into the room.

Simply multiply the kW input figure (see brochure) by how much you pay per kilowatt hour for your electricity.

If the unit has a power usage input in cooling mode of 1.07 kW per hour, and your electricity rate is 24 cents per kilowatt hour, then your cost on cooling would be 1.07 x 24 which equals 25.68 cents per hour. Note that once the unit reaches set point temperature, the unit will cycle off and not use electricity. On average in a residential situation an air conditioner will operate for 500 hours per year. The above model would cost approximately $128.40 to run for the year.

A kilowatt hour (abbreviation: kWh) is the common unit of measure for electrical energy consumption over time.

A kilowatt (abbreviation: kW) is 1000 watts and is a measure of energy.

The COP and EER are the energy efficiency measurements for your air conditioning system. Basically it’s the electrical energy you input versus the heating or cooling energy the system puts out. The higher the COP or EER number the more efficient your air conditioner. COP stands for Coefficient of Performance and is used to measure the efficiency of an air conditioner in the heating mode. EER stands for Energy Efficiency Ratio and is used to measure the efficiency of an air conditioner in the cooling mode.

Abbreviation of ‘decibel’, the unit for measuring sound power (volume). dB(A) is a variation on the dB scale which takes into account human hearing response to low pressure level sound (such as that emitted by the outdoor units of air conditioning systems).

The best way to get the best size of an Air Diverter/Deflector to your outdoor unit is for you to take the measurements of the grille. The most important measurement is the width, as the air diverter needs to be wide enough to fit over the existing fan cover. The height can be slightly out.

Shipping

Yes, someone will need to be at home to sign for the unit.

Absolutely, we offer pick-up of orders from our warehouse in Kardinya, Perth.

*Not all products are available at the pick-up warehouse, so if you would like to place an order and collect same day, please check product status or contact us on 1800 247 786.

Shipping costs are calculated during check-out or in the shopping cart after you have inputted your delivery address.

Unfortunately we are unable to deliver to a Parcel Lockers/PO boxes.

Returns

Should your unit break down whilst under warranty simply fill out the Warranty Service Form on the manufacturers website, send it off and the manufacturers warranty agent will be in touch to arrange a time to come out and assess your system.

No Fuss 14 Day Return Policy. If you have changed your mind or have purchased the incorrect product, and the box is still unopened, with the product in its original state, a refund or exchange can be given, but is subject to a 20% restocking fee.

You are entitled to an exchange or refund for a major failure as a result of a manufactures fault, at the time of installation only. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund.

Before any exchange can be made, we require the original product to be returned to our branch (address mentioned below), for inspection, prior to shipping a replacement product

We are unable to refund non-standard or custom products that are ordered or manufactured on your behalf. Please ensure your measurements or product codes are correct prior to ordering.    

 

Payments

We accept Bank Deposit, Visa, and Mastercard.

How to place order

  • Browse the Products: Navigate through the website to find the products or units you want to purchase. Use the search bar or browse through categories or by brand in the main menu.
  •  Compare Products: Select two or more products you are interested in. On each product page, there should be a “Compare” button option. Navigate to the comparison page, where you can see a side-by-side comparison of the selected products, including features, specifications, brands, and prices.
  •  You can also check delivery costs by entering your postcodes in the product page.
  • Add to WishlistWhile browsing, you can add products to your wishlist for future reference. Each product page should have a “Add to Wishlist” button.
  • Click on the “Checkout” button. Enter or confirm your billing and shipping address, and select a shipping method. (Pick up order option is also available at the warehouse in Perth, WA.)
  • If you have any discount codes, enter them during the checkout process.
  • Enter your payment details. This may include credit card information, debit card details, or other payment options. We accept Bank Deposit, Visa, and Mastercard.
  • Review your order summary, including the items, quantities, prices, shipping details, and the total cost.
  • Once you are satisfied with your order, click the “Place Order” button to confirm your purchase.
  • After placing the order, you should receive an order confirmation on the website, and you may also receive a confirmation email.

Still have a question?

If you cannot find the answer to your question in our FAQ’s, you can always contact us. 

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